FAQs

Yes, we are still doing business during these challenges times. We appreciate all support! We are shipping domestic (United States of America) and delivering locally only. Events are TBA and once we participate in our first event we will notify customers via our newsletter, so be sure to sign up! Please see shipping at check-out for shipping, delivery and pick-up options.

No, we do not have a storefront as our infrastructure does not support additional overhead cost for a storefront. We are working on an option for pick-ups. A pick-up option will be available post-COVID-19. Our primary alternative to shipping are events, but due to COVID-19 events and pop-up shop participation has been postponed until further notice.

You can join our Mailing List for our Monthly Newsletter! Our newsletter will keep you informed about new product releases, brand and company updates, upcoming events and special offers and promotions. Also, follow us on social media @caramelbrownosmetics on Instagram and on our Facebook Page Caramel Brown Cosmetics, LLC.

Every 3rd week of each month we host our Monthly Flash Sale! During the flash sale you can save anywhere from 15%-30% off. We also will have specials on difference products throughout the year! For sales, promotions and special offers you can find all the details by clicking the OFFERS tab at the top of our website. To ensure you don’t miss out on these offerings make sure you sign-up for our Mailing List for our Monthly Newsletter!

New Product Releases can be found by exploring our “Discover” section for new and popular products and our “Last Call” section for limited edition items (new products in limited supply will be posted here). You can find these sections by clicking our OFFERS tab on the top portion of our website. The best way to be notified about New Product Releases is to sign-up for our Mailing List to receive our Monthly Newsletter that will keep you up to date on new product releases, other updates, events and special offers.

Caramel Brown Cosmetics products can be purchased online via our website or at events and pop-up shops we participate in. Please subscribe to our Mailing List for our Monthly Newsletter for updates, events and special offers!

We accept Credit/ Debit/ PayPal via our website. If you prefer to use Cash App or Venmo you can process your order by contacting us via Direct Message on Instagram.

Caramel Brown Cosmetics aims to respond to all inquires within 24-48 hours of initial customer submission of inquiry. If inquiry is initiated on a Friday after 5pm-Sunday midnight your inquiry will be responded to Monday or Tuesday, if we are able to reply earlier we will, but it is not guaranteed so please keep this in mind if sending an inquiry you consider to be important, urgent or time sensitive. For shipping & ordering response times please visit Shipping & Order Status using FAQ.

We offer an assortment of natural products including, but not limited to body care, facial care, hair care and candles. We also offer tees and tote bags through our apparel products. On a frequent basis we are continually expanding our products through the items we offer as well as the scents and fragrances available. Visit the SHOP tab at the top of our website for our full selection of offerings by category.

Yes, our products are gender neutral and match your body chemistry, so it is more a matter of customer preference. Product selection can be determined based on if you would prefer more feminine or masculine scents. Certain scents will cater more to a masculine scent palate. We recommend reading the product description to help determine which products and associated scents are best for you. If you need assistance beyond the product description feel free to Contact Us!

Yes, we offer party favors for birthdays, banquets, weddings, bridal showers and other special events! We also offer customized gifts and gift baskets for birthdays, anniversaries, holidays & other special occasions. We also offer customized products. Creation of customized products are subject to a minimum order as all products are made fresh by the batch. For all party favors, customized gifts or customized products inquiries please Contact Us, we welcome the honor of contributing our products to your special occasion!

Yes, we host Product Parties and are available to vend for Private Events. Our Product Parties are enjoyable and unique experiences customized to fit our host customer’s needs! For information regarding Product Parties please visit the EVENTS tab at the top of our website and click on Product Party. We are available to vend for Private Events such as birthdays, banquets, bridal showers, bridal parties, high school and college homecomings, sporting events, graduations and corporate events. Please Contact Us for more information regarding Private Events or for additional information regarding either of the above offerings!

Yes, we offer Wholesale Opportunities for select products: Whipped Shea Butter, Hair Care Products and Fragrance Oils. Wholesale Opportunities are recommended for customers who use products frequently and would like to receive maximum savings, for individuals considering using products within their business like a salon or barbershop and for individuals seeking to sale for profit. For more details regarding Wholesale Opportunities please see Store Policy at the lower portion of our webpage under the "Customer Service" section.

Yes, Caramel Brown Cosmetics is intentional about supporting our community through our talent of product creation and is always happy to support a good cause! Please visit the EVENTS tab at the top of our website and click on Community Care for more information.

We currently only ship to North America, specifically the United States. We are willing to accommodate additional regions with the understanding that shipping cost are significantly more. For international shipping please Contact Us!

Shipping typically starts at $8.40-$9.75 per order and ships priority mail and is based on distance and weight. All orders of $75 or more qualify for Free Shipping.

Typically we do not offer Overnight Shipping due to products being made fresh to order and wanting to respect the time each product process takes to ensure the quality of our products.

Orders are processed within 1-3 business days. Larger orders usually are processed within 2-3 business days. Standard Shipping is 3-5 business days after your order is processed. Priority Shipping is 1-3 business days after your order is processed. A typical order takes 5-7 business days from start to finish with anticipated order arrival being 5-7 business days after the initial order submission. *Our goal is to get the best quality product to you in the fastest time possible! Most order timelines are less than 7 business days. The above timeline and information is to serve as a guide to provide an idea and specifics on the Ordering & Shipping Process and to ensure we have the appropriate time and inventory to complete orders.

To figure out your Order Status utilize your tracking information. Tracking information for your order will be made available once your order ships. Please see “What is your Shipping Process?”, the question prior to this one for details on the timeline for orders and shipping. If you are having trouble accessing your tracking information or trouble tracking your order please Contact Us! We will assist you within 24-48 hours (most times sooner).

Returns of products can be made in the form of an exchange or refund. Refunds will be in the customer’s original form of payment. Products must be in the same condition as when the customer received them in order for the Return to be valid. All Returns & Exchanges must be completed within 30 days of original date of purchase. Special circumstances will be considered.

Yes, we do allow exchanges, but they are not common due to the nature of our products. Exchanges are for unused products only. Special circumstances will be considered.

We log and document all Returns & Exchanges for our improvement and for tracking purposes.

Refunds will also be honored for any products received by customers that are damaged upon the customer receiving the product(s). We do our best to package each order with care, but we understand that things happen. Should you receive your order damaged please e-mail our Customer Care at caramelbrowncosmetics@gmail.com. In the e-mail’s Subject (Title) please title it “Damaged Order.” In the body please include your full name and order number (if applicable) and details on the name of the product(s) and the damage. Please attach a photo of the damage. Photo(s) should be of the package and product for us to be able to best assess the damage. All damaged order inquires will be accommodated and resolved within 24-72 hours.