Shipping & Returns
SHIPPING POLICY
Orders are processed within 1-3 business days.
Larger orders usually are processed within 2-3 business days.
Standard Shipping is 3-5 business days after your order is processed.
Priority Shipping is 1-3 business days after your order is processed.
A typical order takes 5-7 business days from start to finish with anticipated order arrival being 5-7 business days after the initial order submission.
*Our goal is to get the best quality product to you in the fastest time possible!
Most order timelines are less than 7 business days. The above timeline and information is to serve as a guide to provide an idea and give specifics on the Ordering & Shipping Process and to ensure we have the appropriate time and inventory to complete orders.
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Typically we do not offer Overnight Shipping due to products being made fresh to order and wanting to respect the time each product process takes to ensure the quality of our products.
Return & Exchange Policy
Returns of products can be made in the form of an exchange or refund. Refunds will be in the customer’s original form of payment. Products must be in the same condition as when the customer received them in order for the Return to be valid. All Returns & Exchanges must be completed within 30 days of original date of purchase. Special circumstances will be considered.
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Yes, we do allow exchanges, but they are not common due to the nature of our products. Exchanges are for unused products only. Special circumstances will be considered.
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We log and document all Returns & Exchanges for our improvement and for tracking purposes.
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Refunds will also be honored for any products received by customers that are damaged upon the customer receiving the product(s). We do our best to package each order with care, but we understand that things happen. Should you receive your order damaged please e-mail our Customer Care at caramelbrowncosmetics@gmail.com. In the e-mail’s Subject (Title) please title it “Damaged Order.” In the body please include your full name and order number (if applicable) and details on the name of the product(s) and the damage. Please attach a photo of the damage. Photo(s) should be of the package and product for us to be able to best assess the damage. All damaged order inquires will be accommodated and resolved within 24-72 hours.